If you can't find your question below, simply drop our customer service a line :)
01
We have developed an integration between our Printsome On Demand and several E-commerce platforms (such as Shopify, WooCommerce*, Etsy* and others) which allows us to fulfill your printed t-shirts orders very fast and efficiently. You simply have to:
More information can be found here.
02
Very simple, if you own a Shopify store, then you are ready to register for a FREE account and follow the steps you'll receive via e-mail.
If you use any other commercial e-commerce platform (such as WooCommerce, Etsy, big Cartel or Prestashop), you can also request your FREE account but you will join our waiting list and we'll let you know when your platform gets a full integration with us.
We also offer integration for custom-made online stores via an intuitive API. Keep in mind that it is only available for stores with high-volume sales.
03
At the moment we offer full integration with Shopify. Woocommerce, Etsy, Big Cartel and other E-commerce platforms will follow soon. In the meantime you can join our waiting list by requesting your FREE account.
We can also develop custom solutions for your business, so if you’re a marketplace or online company, just get in touch!
04
It is completely free to join Printsome On Demand and, once you do, there will never be any membership fees. But you may have noticed that after the registration process has been completed, you’ll be asked to introduce credit card information.
This is because we charge you the cost for each garment produced (this includes printing and shipping). You decide your price and your margins, we just bill a set fee depending on the garment type and where it is being shipped to.
You’ll only pay for what you sell. There are no fees or debts to pay if there are no customers.
Once you start selling, though, we will bill you based on all the transactions made in a single day. This means that we add up all the fees for the garments produced in a single day and send it your way.
What form of payment do you accept? We accept all main debit/credit cards such as Visa, Mastercard, AMEX Discovery and others.
05
For immediate onboarding and account activation, yes, a Shopify store is required.
If you already own a Shopify shop request your FREE account.
We can also develop custom solutions for large online stores thanks to an easy to install API. So if you’re a marketplace or online company, just get in touch!
06
You may come aboard if:
If this is you, then you may go ahead and request a FREE account.
If you own a custom-made e-commerce store or use a platform that’s not Shopify (such as WooCommerce, Etsy, Big Cartel or Prestashop), you can also request a FREE account and we will let you know when and how to join.
07
You bill your end customers through your Shopify shop using any of the payment options you selected for your e-commerce. Please review the Shopify documentation on their website.
From the beginning, you’ll decide your prices and your margin. We just bill a defined price per garment type.
08
There’s no fixed price for Printsome On Demand. You only pay a percentage fee from what you sell. Our costs include printing, fulfilment and drop shipping.
This means that we will never charge you a membership or registration fee. Our platform is completely free.
09
We divide the cost of our services into prices and rates. Price refers to how much we charge for the printed garment (including fulfillment), while the rate covers the shipment.
Our garments prices include:
Double sided printing (front and back) is available for an additional cost of £5.00. (ex VAT)
Our Shipping Rates include:
Our rates are based on the destination of the package as well as the weight of the ordered items.
Have a look at our catalogue for individual garment prices.
Check out our in depth list of prices and rates
10
Yes, the prices listed in the catalogue include a single side print. If you wish to print on both the front and back of a garment, this will cost you an additional £5.00 on top of the listed price.
Have a look at our catalogue for individual garment prices.
Check out our in depth list of prices and rates
11
We divide the cost of our services into prices and rates. Price refers to how much we charge for the printed garment (including fulfillment), while the rate covers the shipment.
Our garments prices include:
Double sided printing (front and back) is available for an additional cost of £5.00. (ex VAT)
Our Shipping Rates include:
Have a look at our catalogue for individual garment prices.
Check out our in depth list of prices and rates
12
The catalogue price for every garment includes single sides printing. Front and back printing is possible at an additional cost of £5.00 on top of the listed price.
Have a look at our catalogue for individual garment prices.
Check out our in depth list of prices and rates
13
Once you complete the registration, you’ll be asked to introduce billing information. We accept all main debit/credit cards such as Visa, Mastercard, Discover and others.
Once you’re up and running, we will start billing depending on what you sell in a day. This means all the fees for each garment sold in a single day will be added up and charged to your credit card via a single transaction.
Check our price/rates list.
14
Our Printsome On Demand service works exclusively with DTG (Direct to Garment) printing technique. We use printers from the Hexa de Kornit range that not only offer the best printing quality but are also sustainable.
These machines use energy efficiently and work with 100% eco-friendly, water-based inks which are later recycled to avoid waste.
Learn more about DTG.
15
The direct to garment (DTG) printer is the more sophisticated cousin of your office’s inkjet model and it pretty much works the same way.
The process is quite self-explanatory, basically, the ink gets injected directly into the material. The only difference being that instead of paper it works on fabric.
Learn more about DTG.
16
We offer worldwide drop shipping delivery. The total turnaround times depend on where in the world we are shipping.
17
We offer a 'Cases' section inside your control panel where you can open tickets anytime and during any part of the process. If your customer hasn’t received the package, then there was a problem with the print or shipment and we’ll be more than happy to solve it for you. You only need to submit the case and an agent will be in touch within 24h.
18
We're the 21st-century printing company and have more than six years of experience in the industry. With more than 3.1 million garments printed for more than 6000 satisfied B2B clients.
We’re known for our personalised attention, we make printing easy and pride ourselves with high levels of customer satisfaction.
19
At the moment we offer a carefully selected range of t-shirts, hoodies, sweatshirts and vest tops. We’re constantly testing new garments and adding to our catalogue, as long as we are 100% sure of the final quality and that it provides for a high quality print. At the same we make sure these products don’t have stock issues so there are no delays in your orders.You can find more specifications about them in our Products section. If you have a specific garment request, just contact one of our customer service agents, we’ll be happy to help.
20
Yes. With Printsome On Demand, only the products created and/or modified in our platform are the ones that get fulfilled by our on-demand drop shipping service.
Meaning that your shop catalogue can include different products and not all of them have to be connected to Printsome On Demand platform.
21
You may have multiple product categories and still be able to connect with Printsome On Demand. Only the products created and/or modified in our platform are the ones that will be fulfilled by our on-demand drop shipping service.
22
Yes, through your control panel you have full visibility of the stage every order is in, from confirmation to production to dispatch. Just browse through the “Orders” tab and select the stage of the orders you want to check, or simply select “All Orders”.
23
Our drop shipping service is worldwide with super fast delivery to UK and Europe.
24
Yes. With Printsome On Demand, you may connect multiple shops and manage the products to be fulfilled and drop shipped all at once from a single account. The idea is to save time as you connect one or many products to one or many shops in just a few clicks.
If you already own a Shopify shop, request your FREE account now.
25
At the moment, we offer full integration with Shopify.
If you own a custom-made e-commerce store or use a platform that’s not Shopify (such as WooCommerce, Etsy, Big Cartel or Prestashop), you can also request a FREE account and we will let you know when and how to join.
26
Sorry but no. You need an e-commerce website before you can begin working with us. Learn more about how to start a T-Shirt drop shipping business.
E-mail us at [email protected]